RETURNS & EXCHANGES
If you are not 100% satisfied with your unworn, not modified online purchase, you can return it for a full refund or exchange it within 14 days of the shipping date. Please note that the refund will not include the charges for Overnight Shipping or Saturday Delivery that you may have opted for at the time of your purchase. Greenleaf Diamonds will still need to evaluate every case and make decisions based on its circumstances.
For domestic customers: We offer FREE return shipping for domestic orders (within USA). To request contact us at (808) 874-1118 or email us at email@example.com. Returns may take 1-2 weeks for processing.
For international customers: For international returns, return shipping and insurance are the responsibility of the customer. To request contact us at (808) 874-1118 or email us at firstname.lastname@example.org. Returns may take 1-2 weeks for processing.
All in-person sales are final. Including special ordered merchandise, personalized merchandise, engraved merchandise, and rings, necklaces, chains, or bracelets that have been sized, lengthened, or altered.
Exchanges will be made to any customer who presents merchandise within 21 days of purchase, in its original condition, and with the original sales receipt and packaging. Greenleaf Diamonds will still need to evaluate every case and make decisions based on its circumstances.
Credit Card Refunds
Refunds for credit card purchases will be made to the credit card used for purchase.
Cash and Check Refunds
Refunds for cash and check purchases are mailed to the customer from the Greenleaf Diamonds corporate office in Los Angeles, within 2–3 weeks.
All sales are final for special orders, personalized and engraved merchandise, and on jewelry that has been sized or altered in length.
For online and telephone orders, the Packing Slip or a copy of the email Order Confirmation can be used in place of the sales receipt.
We recommend that you insure your package for the purchase price, and mail it to:
3750 Wailea Alanui Dr Unit B26 Wailea-Makena, HI 96753
*Please note that Return shipping fees are non-refundable.
If you are able to visit a Greenleaf Diamonds store, your refund or exchange can be processed there, with the same policy requirements shown above.
If you have any questions, please call Customer Service (808) 874-1118 or email us at email@example.com
For your convenience, we offer the following payment methods:
- Credit cards/Debit cards: American Express, Visa, MasterCard and Discover
- Other payment methods: Amazon and PayPal
- For making payment through Bank Wire payment option, please contact (808) 874-1118 or email us at firstname.lastname@example.org
Order Payment Conditions
Payments will be automatically converted into USD on your credit card.
You can see the product price in your local currency. On the last page of checkout, you will be able to see the amount that will be charged to your account in USD, if the order is placed via credit card.
We also accept payments via Wire Transfer and Western Union. Once the wire transfer is received, we will process your order for shipment. For more details on order payment conditions, please contact us at (808) 874-1118 or email us at email@example.com
Prices displayed on GreenleafDiamonds.com are quoted in U.S. currency and are valid and effective only in the United States. Prices are subject to change at any time.
All Shipments are Insured
Every item is fully insured. All deliveries are made to a physical business or home address only.
For added security, an adult signature is required for all items/orders.
Insurance of Shipment
All Greenleaf Diamond international shipments are under insurance coverage until the package reaches its destination. We advise clients and/or their recipients to be available at the shipping address at the time of delivery; as once delivered, Greenleaf Diamonds does not hold any responsibility for the parcel.
Currently, sales tax is only collected on orders shipped to addresses in Hawaii and California.
Tax will be charged on the item price minus discount (when discount is applicable).
Gift Cards Policy
Gift cards are sent immediately to the recipient through email. Once the recipient receives the gift card, it can be used immediately on Greenleafdiamonds.com.
When you redeem your gift card online, we require that you use a credit card to process your order. Your credit card will not be charged unless your order total exceeds the amount of your gift card.
Gift cards are transferable but are not redeemable for cash and cannot be returned for a cash refund. Any unused portion will remain available for future purchases under the same Gift card code. If you wish to find out your gift card balance, call customer service at (808) 874-1118 or email us at firstname.lastname@example.org
Gift cards are redeemable only at www.Greenleafdiamonds.com. Gift cards and unused portions will expire on the date listed in your gift card e-mail.
Each ring comes with the option of one free resizing during the first year of ownership. Call Greenleaf Diamonds’ personal jeweler at (808) 874-1118 or email us at email@example.com to arrange for your free resizing. Customers (international and domestic) will have to pay for shipping both ways with insurance.
We insure all items. When your order is in transit to you, shipment is always risk-free.
Delivery Status due to COVID-19
All deliveries are operating on schedule. However, there may be delays caused as a result of local regulations. We’re also taking additional precautions such as frequent hand-washing, cleaning of equipment, and use of sanitizer before and after each delivery to ensure the safety of our customers and team members.
We ship international orders over US $500 for FREE, orders below US $500 are charged US $40 each. Shipments are sent via FedEx, UPS or USPS. The arrival time mentioned on our website is applicable only to US shipping addresses. Please contact us at (808) 874-1118 or email us at firstname.lastname@example.org to know the estimated shipment delivery time of your ordered items.
These policies apply to domestic orders; to be shipped within the U.S.
Greenleaf Diamonds offers FREE Standard shipping on all domestic orders.
Shipping date is based on when your package leaves our shipping department.
Exceptions to our delivery time frame:
- Natural calamity or bad weather conditions may delay or postpone our deliveries. Greenleafdiamonds.com will not hold liability or refund the shipping charge based on any such delay.
APO, FPO, DPO, PO boxes, and US Territories
We ship orders to APO, FPO, DPO, PO boxes, and US Territories via USPS priority mail with delivery confirmation. Usually, it takes around 7-10 business days for the order to arrive at its shipping destination. The arrival time (arrives by date/estimated shipping date) displayed are for U.S. addresses only and do not apply to APO, FPO and DPO addresses.
Hold for Pickup & Alternative Delivery Options
If for some reason, you are unable to be at home for the delivery or if your purchase is a surprise gift, you may request for the package to be held at the shipping center. The package will be held for up to five business days until it is collected by you or a person you depute. The designated person must be 21 years or older, and must also present a valid identity proof for verification. You may also choose to get the package delivered to your office address, to a family member or a close friend. Please feel free to contact our customer service team for any help.
For Your Protection
As a security precaution to protect our customers against fraud, there might be a slight delay in shipment of certain orders due to the verification process. For orders that need to be delivered to a destination other than the billing address, we will confirm that your credit card or financing company has this alternate shipping address on file.
In such cases where you feel your shipment is delayed, please contact our Customer Care and help us expedite your order.
International Customs, Duties and Taxes
The local customs office of the destination country may impose customs fees, import duties, taxes, and compliance and other government agency charges to your international order. The recipient of the shipment will be responsible for all the additional charges required for customs clearance. On the arrival of your order at customs, you will either be contacted by our shipper or directly by the customs office to arrange for the payment of any charges that may be due.
Greenleaf Diamonds has no control over the estimated duty and tax rates mentioned in the table below. As the actual amount charged by customs may differ from those listed, it is advised to contact the destination country's customs office for any further details.
Please note that the destination country’s customs office is authorized for the opening and inspection of international shipments. Additionally, if required we are liable to provide the information about your order, shipment and products contained therein.
If for any reason the shipment is returned from customs, the shipping amount will be deducted while processing the refund.
We strive to ensure utmost customer satisfaction at all times. We stand behind our products and warrant that all jewelry pieces will be free from manufacturing defects. Every item sold on our site and in store is crafted using materials of exceptional quality and is inspected thoroughly before shipment.
In addition to this, we will also maintain your jewelry piece in store for a lifetime. Free services covered under Lifetime Warranty are:
- Gemstone and/or diamond tightening
- Re-Rhodium Plating Services
Repair or resizing work done by any jeweler other than Greenleaf Diamonds will render the warranty services void.
If you feel that there is a problem with your jewelry or need to avail of any other service that is not included in Lifetime Warranty, you may return it back to us for inspection.* After the evaluation is completed, we will notify you of service charges (if applicable) before repairing your jewelry.
Please feel free to contact us at
(808) 874-1118 or email us at email@example.com if you have any queries about our Lifetime Warranty or Enhanced Warranty Plan.
*To send us your jewelry piece, U.S. customers may purchase a shipping label for $30. Shipping charges for international customers will vary depending on the country you are from. To know the exact charges, you can get in touch with our customer service team.
Terms for Offers
- Multiple offers cannot be combined together.
- Your purchase cannot be returned without the free gift(s) it was shipped with and in its original condition. Please check Greenleaf Diamonds Return Policy for more details.
- Greenleaf Diamonds has the sole right to alter or terminate the terms and conditions of the offers at any given point of time.
Greenleaf Diamonds prides itself for providing high-quality merchandise. Availability of the same, however, may vary from time to time. Some featured items may be available only in limited quantities or only till supplies last.
Once an item is out of stock, we will attempt to remove it promptly from display. However, display of an item on GreenleafDiamonds.com is not a guarantee that it is currently in stock or that it will be available on our website when you visit again.
Some featured items are made to order based on the selection of the stone size, stone quality, metal, etc. We manufacture each piece of custom-made jewelry from scratch. If you are unable to locate a particular item that caught your attention on a previous visit to our website or if you have any questions concerning the availability of a particular item, please contact our customer service team at:
3750 Wailea Alanui Dr Unit B26 Wailea-Makena, HI 96753
By Email: firstname.lastname@example.org
By Phone: (808) 874-1118
We will make every effort to fulfill your requests whenever possible.
Greenleaf Diamonds will make every reasonable effort to display its merchandise on GreenleafDiamonds.com as accurately as possible. Unfortunately, various factors, including the display and color capabilities of your computer monitor, may significantly affect what you actually see on your screen. Greenleaf Diamonds is not responsible for the display of any color, size, texture or detail of its merchandise on your computer screen and cannot guarantee the accuracy thereof. However, if you are dissatisfied with any item you purchase from GreenleafDiamonds.com, you can exchange or return it to us. For more information regarding Greenleaf Diamonds’ return and exchange policy and procedures, please visit the Customer Service page on our website, and then click on the "Returns & Exchanges" section. As each product photograph is taken individually, products have not been sized relative to each other.
Gemstone Treatment Disclosure
Greenleaf Diamonds also offers a large number of colored gemstone items. We make every effort to adhere to best practice industry guidelines for gemstone treatment disclosure and follow practices set forth by the American Gem Trade Association (AGTA).
Copyright and Trademarks
The entire content (images and text) of GreenleafDiamonds.com is copyrighted and may not be reproduced, published, broadcasted, posted, modified, transmitted, displayed, distributed, downloaded or otherwise used except as provided herein without the express written permission of Greenleaf Diamonds.
All Greenleaf Diamonds’ trademarks, trade names, service marks, service names, product names, and intellectual property, whether or not delineated in large print or with trademark symbols or in any other fashion, are trademarks and/or intellectual property of Greenleaf Diamonds. The use (except as permitted herein) or misuse of the trademarks or any other intellectual property of Greenleaf Diamonds is expressly prohibited and may be in violation of copyright, trademark, slander or libel laws, privacy law and publicity and communications regulations and statutes. Greenleaf Diamonds actively and aggressively enforces its intellectual property rights to the fullest extent of the law.
Any comment, suggestion, idea, material and other submission ("User Comments") that you send to Greenleaf Diamonds are provided on a non-confidential basis. By submitting User Comments, you are granting Greenleaf Diamonds an irrevocable and unrestricted license for any purpose whatsoever, including use, reproduction, publication, broadcast, posting, modification, transmission, display, and distribution. However, because we value the trust that you have placed in us, we will not use any of your personal information (name, etc.) in connection with your User Comments without your consent. For further information regarding Greenleaf Diamonds protection of your personal information, please see our Privacy & Security Statement.
You agree that no User Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights. You further agree that no User Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any User Comments you make.
Links to Other Websites
When you access a non-Greenleaf Diamonds website, please realize that it is independent of Greenleaf Diamonds. Linking to any off-site pages is at your own risk. Greenleaf Diamonds makes no warranties or representations about any non-Greenleaf Diamonds website and has no responsibility for such websites or their content. In addition, certain third party sites may also provide links to the Greenleaf Diamonds Site. None of such links should be deemed to imply that Greenleaf Diamonds endorses such third party sites or any content therein.
By accessing GreenleafDiamonds.com, each user also agrees not to use Angara.com to post or transmit any offensive, harmful, unlawful, threatening, libelous, defamatory, obscene, abusive, hateful, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or would otherwise violate the law. Greenleaf Diamonds reserves the right to take such action as it deems appropriate in cases where the Greenleaf Diamonds website is used to disseminate such materials.
Greenleaf Diamonds will use reasonable efforts to include accurate and current information on the Site, but there may be occasions when information on the Site contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, availability and other matters. Greenleaf Diamonds makes no warranties or representations regarding the accuracy of such information and will not be bound thereby. Greenleaf Diamonds reserves the right to correct any errors and to update Site information at any time (including after you have submitted your order). We apologize for any inconvenience this may cause you.
In compliance with industry standards and FTC guidelines, diamond total carat weights may vary up to 0.07 carats on any jewelry item. For gemstones, a tolerance of 0.25mm is allowed. Further, as gemstone cuts vary, gemstone carat weights are approximate and may vary considerably from the stated approximate weight. In general, gemstone carat weight exceeds stated approximate weight. At times we use findings of a different material to provide the required firmness. For example, we use 14K white gold posts/findings for platinum hoops, brass in push-backs and so on.
This website, its content and merchandise are intended solely for the personal, non-commercial use of our clients. You may download or copy the content displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. Merchandise is not offered for resale.
THIS WEBSITE AND ITS CONTENT IS PROVIDED "AS IS." ANGARA DISCLAIMS, TO THE FULLEST EXTENT OF THE LAW, ALL WARRANTIES AND CONDITIONS, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF TITLE, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR WEBSITE. NEITHER ANGARA NOR ANY PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THIS WEBSITE OR ANY ASPECT THEREOF SHALL BE LIABLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, INDIRECT, OR PUNITIVE DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS, USE OR INABILITY TO USE THIS WEBSITE, OR ERRORS OR OMISSION IN THE CONTENT THEREOF, EVEN IF ANGARA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT ACCESS TO AND USE OF ANGARA.COM AND THE CONTENT THEREOF IS AT YOUR SOLE RISK.
This Agreement shall be governed by, construed and enforced in accordance with the laws of the State of New Jersey, without giving effect to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by an appropriate federal or state court sitting in the State of California.
Greenleaf Diamonds may terminate this Agreement and deny you access to the Site at any time, immediately and without notice, if in Greenleaf Diamonds’ sole discretion you fail to comply with any term or condition of this Agreement.
Greenleaf Diamonds’ diamond supply consists of quality diamonds, sourced from the world's most reputed suppliers. As responsible citizens and jewelry merchants, we share the public's concern regarding conflict diamonds. At Greenleaf Diamonds, we only purchase our diamonds through respected, well-established, legal channels.
In April 2003, President Bush passed a bill adopting the Kimberley Process that requires all US diamond retailers to buy diamonds from manufacturers who have documentation warranting that the merchandise was obtained through legitimate channels. Today, the US Customs Service is actively enforcing the Kimberley Process requirements as diamonds enter American ports.
Greenleaf Diamonds supports the Kimberley Process. Each diamond cutter we work with obtains diamonds exclusively from legitimate sources, and they comply completely with the Kimberley Process requirements. At Greenleaf Diamonds, we will continue to support and promote any process that works to uphold legitimacy in the diamond trade.
Last Updated: July 6, 2020
The EU data protection law distinguishes between organizations that process personal data for their own purposes (known as “controllers”) and organizations that process personal data on behalf of other organizations (known as “processors”). Greenleaf Diamonds is the “data controller” with respect to the information you provide while using our service.
COLLECTION OF INFORMATION
INFORMATION PROVIDED BY YOU
We collect information from you that you provide when you register with us, join our mailing list, update your profile, access our content, place an order, participate in a contest, promotion or survey, or contact customer support.
Categories of information collected include the following:
- Contact details: This includes your name, e-mail and postal address, contact number and other similar data.
- Credentials: We collect your password and other information for authentication and account access.
- Payment details: This covers all the data necessary to process your payment when you make a purchase.
- Profile data: We collect your interests, wish lists, ring size preferences, and other profile information.
- Content: This includes all the messages that you send to us, such as feedback and product reviews, or questions and information you provide to our customer support team.
- Contacts: We may also collect and store information about other people that you provide to us.
INFORMATION FROM OTHER SERVICES
To respect your privacy, Greenleaf Diamonds will not sell or rent the personal information you provide to us online to any third party. However, we may gather information about you from third party sources such as social networks, public databases, partners, affiliates and data brokers.
USE OF PERSONAL INFORMATION
Greenleaf Diamonds may use the information we collect about you for the following purposes:
- Manage your orders and to provide requested services
- Confirm your order and to track the process
- Respond to your comments and queries
- Review your information for errors and accuracy
- Prevent or take action regarding illegal activities, including suspected fraud
- Facilitate your warranty or other services such as cleanings, repairs, or resizing of your products
- Improve our services and product offerings, and develop new ones
- Improve marketing and promotional efforts, and overall customer experience
- Identify your product and service preferences
- Offer you personalized content
- Understand customer demographics and behavior
- Administer and fulfill our contests and other promotions
- Contact you regarding products and services that we believe may be of interest to you
- Fulfill any other purpose disclosed to you and with your consent
SHARING OF INFORMATION
We may share your information as follows:
We may share your personal information with our affiliated entities, including any corporate subsidiaries or affiliates.
Service Providers: We may use third-party service providers to perform certain services, including shipping, payment processing, billing and collections, marketing and data enhancement.
Special Events: If you choose to participate in a special event such as a promotion, contest, or sweepstakes, Greenleaf Diamonds may share your information with those organizations participating in the event.
Feedback and Testimonials: We may post feedbacks or testimonials provided by you, including your information, on the service or in marketing and promotional materials. We may, with our sole discretion, edit feedback or testimonials for length and content.
Third Parties: We may share your information with third parties for purposes of facilitating your requests and in connection measuring and improving our service and advertising effectiveness, and enabling other enhancements.
Compliance with Law & Fraud Protection: We may disclose your information as we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We also may share your information in order to investigate illegal activities, including suspected fraud, or as otherwise required by law.
Consent: We may share your information for any other purpose disclosed to you and with your consent.
Greenleaf Diamonds is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13 years of age. Greenleaf Diamonds does not sell products for purchase by children.
THIRD PARTY FEATURES
We may allow you to connect our service to a third party service. If you use a third party feature, both we and the applicable third party may have access to and use information associated with your use of the feature. Some examples of such features include:
- Liking and Sharing. We may embed a pixel that allows you to “like” or “share” content on your Greenleaf Diamonds account through social networks such as Facebook and Twitter. We may collect any information you have authorized the third party to share with us such as your user ID, public profile information, e-mail address, birthday, friends list, and other profile data.
ANALYTICS AND INTEREST-BASED ADVERTISING
We use Tracking Technologies from third-party analytics providers, such as Google Analytics, to help us analyze your use of the service and compile statistic reports. We also work with ad serving services, advertisers, and other third parties to serve advertisements on the service or on third-party services.
We may serve ads on third-party services, such as Facebook and Google, which are targeted to reach people on those services that have visited our service or that are also identified in one or more of our databases. This is done by matching common factors between our data and the data of third-party services.
Accessing and updating your information: If you have created an Greenleaf Diamonds account, you can review, change, remove or update certain personal information relating to your account at any time by logging on to your account. To update or revise information in your account, you may do so through your account or by contacting us.
Communications: You may choose to unsubscribe from our promotional emails anytime using the links displayed at the bottom of the emails or by contacting our customer support team.
YOUR CALIFORNIA PRIVACY RIGHTS
If you are a customer in California, in addition to the rights mentioned above, you can request information from Greenleaf Diamonds regarding the manner in which Greenleaf Diamonds shares certain categories of personal information with third parties and/or affiliates for their own direct marketing purposes. To receive this information, you can send us a request at the address mentioned in the ‘contact us’ section.
YOUR EUROPEAN PRIVACY RIGHTS
If you are a data subject in Europe, you have the right to access, rectify, or erase any personal data we have collected about you through the Service. You also have the right to data portability and the right to restrict or object to our processing of personal data we have collected about you through the Service. In addition, you have the right to ask us not to process your personal data (or provide it to third parties to process) for marketing purposes or purposes materially different than for which it was originally collected or subsequently authorized by you. You may withdraw your consent at any time for any data processing we do based on consent you have provided to us.
To exercise any of these rights, contact us as set forth in the section entitled “Contact Us” below and specify which right you intend to exercise. We will respond to your request within 30 days. We may require additional information from you to allow us to confirm your identity. Please note that we store information as necessary to fulfill the purposes for which it was collected, and may continue to retain and use the information even after a data subject request for purposes of our legitimate interests, including as necessary to comply with our legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
If you have any issues with our compliance, you have the right to lodge a complaint with a European supervisory authority.
We use a combination of physical and electronic security technologies, procedures, and organizational measures to help protect your personal information from unauthorized access, use or disclosure. While we strive to safeguard your personal information, we cannot guarantee the security of any information you disclose to us.
If you have any further questions, please don't hesitate to contact us.
By Email: email@example.com
By Phone: (808) 874-1118
(808) 874-1118 or email us at firstname.lastname@example.org
Wailea Alanui Dr Unit B26 Wailea-Makena, HI 96753
*Greenleaf Diamonds reserves the right to change its policies without any prior notice.